Should Toilet Paper Dispensers be Refilled BEFORE They’re Empty?May 8, 2015 • Clean Restrooms
“NO TOILET PAPER” is far and away the #1 consumer complaint submitted via our text-based customer feedback system.
Since empty toilet paper dispensers totally humiliate and anger the public, is risking a negative customer experience worth the savings on paper costs? Many cleaning crews feel they shouldn’t waste paper by tossing a roll with 5 or 10% still on it. Should your crew’s top priority be to make sure customers are never caught with their pants down?
Here are some possible solutions:
- Larger capacity or multi-roll dispensers
- Higher density toilet paper rolls
- Checking restroom supply levels more often
- Making TP level checks a priority during routine room checks
- Assuring crew that tossing rolls with paper remaining is acceptable
Our Restroom Management System quickly identifies and reports these problems, but it still requires well-defined processes, staff training and engaged managers to reduce these easily avoidable customer complaints.
Let us know your thoughts. Tell us how your team addresses this important issue.