Customer Feedback | Restroom Alert

Customer Feedback

Today's customers want to know you're listening!

Coded Room Signs

Restroom Alert provides signs for each of your restrooms to encourage your customers to provide anonymous feedback on your restrooms. Our signage kit also includes optional cleaning checklists and quick-reference cards with tips on how to use the Restroom Alert system. You can use our off-the-shelf signage, or we can create customized signs that match the look and feel of your company’s brand.

Restroom Alert Label

Customer SMS Alerts

Anonymous SMS Text Messages

Our colorful restroom signs encourage your customers to report problems by sending a simple SMS text message. We keep all customer feedback anonymous to avoid any possible embarrassment. When customers send comments, they immediately receive an acknowledgement and apology from your business.

Response Times Monitored

When a customer complaint text is received, your staff is immediately alerted via a separate SMS text message. A timer is started, and periodic reminders are sent to your staff until the issue is resolved. These reminders and warnings can optionally escalate to management if problems are not resolved in a reasonable amount of time.

Restroom Alert Staff Alerts

Restroom Alert Graph

Real-Time Feedback

With our web portal, or handy mobile site, you can see the exact count of customer alerts, the specific text comments you’ve received, how quickly those issues were resolved and by whom. You won’t believe how easy it is to spot trends and issues with any of your locations, restrooms, policies or staff.

Pay as you go. No long-term contracts.

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